Refund&Returns Policy

Last updated: August 19, 2024

Thank you for shopping with Jammad.com (“Website”). We want you to be completely satisfied with your purchase. If you are not satisfied with your order, this Refunds and Returns Policy outlines your rights and the process for returning products and receiving refunds.

1. Return Eligibility

To be eligible for a return, the following conditions must be met:

  • The item must be unused, unassembled, and in the same condition that you received it.
  • The item must be in its original packaging, including all accessories, manuals, and parts.
  • The return must be initiated within 30 days of the delivery date.

2. Non-Returnable Items

Certain items are not eligible for return, including:

  • Custom-made or personalized items.
  • Items marked as “Final Sale” or “Non-Returnable” on the product page.
  • Gift cards.
  • Items that have been assembled, used, or damaged after delivery.

3. Initiating a Return

To initiate a return, please follow these steps:

  1. Contact Us: Email us at [email protected] with your order number, the item(s) you wish to return, and the reason for the return.
  2. Receive Return Authorization: We will review your request and, if the return is approved, provide you with a Return Merchandise Authorization (RMA) number and return instructions.
  3. Prepare the Item for Return: Pack the item securely in its original packaging, including all parts and accessories. Ensure that the RMA number is clearly marked on the outside of the package.
  4. Ship the Item: You are responsible for the cost of return shipping unless the return is due to our error (e.g., incorrect or defective item). We recommend using a trackable shipping service and purchasing shipping insurance, as we are not responsible for items lost or damaged during return shipping.

4. Return Shipping Costs

  • Customer Responsibility: Unless the return is due to an error on our part, you will be responsible for paying the return shipping costs. Original shipping costs are non-refundable.
  • Free Returns: If the return is due to an incorrect, damaged, or defective item received, we will cover the return shipping costs. Please contact us for a prepaid return label.

5. Inspection and Approval

Once we receive your returned item, we will inspect it to ensure it meets the return eligibility criteria. If the item is in acceptable condition, we will process your refund. If the item does not meet the return criteria, we will notify you, and the item will be returned to you at your expense.

6. Refund Process and Timeframes

  • Refund Method: Refunds will be issued to the original payment method used for the purchase. If you paid with a credit or debit card, please allow 5-10 business days for the refund to appear on your statement.
  • Partial Refunds: In some cases, only partial refunds may be granted (e.g., for items that are not in their original condition or are missing parts for reasons not due to our error).
  • Refund Timeframe: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5 business days.

7. Exchanges

We do not offer direct exchanges. If you wish to exchange an item, please initiate a return for the original item and place a new order for the desired item.

8. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected]. Include your order number, a description of the issue, and any supporting photos. We will work with you to resolve the issue as quickly as possible, either by providing a replacement or offering a refund.

9. Cancellations

  • Before Shipping: You may cancel your order for a full refund if the cancellation is requested before the order has shipped. Please contact us at [email protected] as soon as possible to cancel your order.
  • After Shipping: If your order has already shipped, you will need to follow the return process outlined above.

10. Contact Information

If you have any questions or need assistance with a return or refund, please contact our customer support team:

Jammad
Email: [email protected]
Address: Somewhere else

By making a purchase on our Website, you agree to this Refunds and Returns Policy. We are committed to providing quality products and exceptional customer service, and we appreciate your business.

Need help?

Contact us at [email protected] for questions related to refunds and returns.